When trying to fix a computer issue, one must first find out if they are dealing with a hardware or software issue. They are usually easy to spot, but sometimes can influence each other. This can lead to an incorrect diagnosis.
General Tips
- Recall any recent changes prior to the issue
- Check for error messages
- Check cables and connections
- Restart your computer
- Remember steps that have been taken during troubleshooting
Techniques
Trial and error allows the use of possible solutions to help pin point what kind of issue one is dealing with.
Process of elimination provides information on what is not causing the issue and what avenues to pursue.
Hardware Issues
- Computer screen not turning on
- The power button does not work
- The CD drive does not open
- Hearing strange noises
- No sound from speakers
Software Issues
- Programs not responding
- Slow performance
- Virus, malware, and spyware
- Most error messages
- Most hacking attempts
Overview
One thing to keep in mind is that software exists to use and control hardware. There are times when certain issues overlap and their orgins can change due to slight differences in operation. Regardless of its complexity, with the right expertise, any issue can be understood and fixed.
If you need help with a computer issue, then contact Computer Support Heroes and we will be happy to assist you!