FAQ
Questions?
We have answers.
General
Yes. Our company and staff are located in Latrobe, Pennsylvania.
We are currently only servicing Pennsylvania, but plan to add more states in the future.
English is our only language option.
Absolutely. We take privacy and security seriously and offer a money back guarantee for our service. We care about our customers and only want to provide the best service possible.
Our office hours are located on our Contact Us page.
If you are contacting us during our business hours, we will respond back to you within one hour. Calling will allow for the quickest response. If you are contacting us outside of our business hours, we will get back in touch with you within the next business day.
We will never try to sell you any kind of product or software.
We have you covered. We offer a 7 day money back guarantee for unresolved issues. For more information, check out our Refund Policy.
Technical
Yes. If you do not have a wired internet connection, that’s okay. Wifi will work just fine. All we need is a high speed internet connection.
No. After connecting to your computer, our technician may ask you questions regarding your issue. Otherwise, you are free to work on anything else you have to do.
Our technician is specialized in Microsoft Windows. We will be adding Mac support in the near future!